Website Disclaimer
This disclaimer governs your use of the Peak Potential Coaching Co. website ("Website"). By using our Website, you agree to this disclaimer in full. If you disagree with any part of this disclaimer, please do not use our Website.
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Information Accuracy
The content on this Website is provided for general informational purposes. While we aim to keep all information accurate and up to date, we make no warranties, either express or implied, regarding its accuracy, reliability, or completeness. You use the information at your own risk. -
Professional Advice
The information on this Website does not constitute professional advice, whether medical, legal, financial, or business-related. Always consult a qualified professional for advice tailored to your specific situation. -
External Links
Our Website may contain links to external websites not operated by us. We are not responsible for the content of any external websites, and inclusion of a link does not imply endorsement. Please review the terms and privacy policies of any external website you visit. -
Product/Service Representations
Descriptions of products or services on this Website are for general reference only. We do not guarantee their accuracy, completeness, or availability. -
Limitation of Liability
Peak Potential Coaching Co. and its affiliates are not liable for any direct or indirect damages arising from the use or inability to use our Website or its content. This includes but is not limited to loss of profits, data, or other intangible assets. -
No Guarantees
While Peak Potential Coaching Co. strives to support clients in achieving their goals, we make no guarantees regarding specific results or outcomes. Progress depends on the client’s own actions, commitment, and the nature of their goals. -
Force Majeure
Peak Potential Coaching Co. shall not be held liable for any failure or delay in performing services due to circumstances beyond our control, including but not limited to acts of nature, government restrictions, pandemics, or technical issues beyond our reasonable control. -
Changes to Disclaimer
We reserve the right to modify this disclaimer at any time. Any changes will be posted on this page and will take effect immediately. Continued use of the Website following changes implies acceptance. -
Contact Information
If you have any questions about this disclaimer, contact us at connect@peakpotentialcoachingco.com.au.
Payment Terms
Payment for coaching services provided by Peak Potential Coaching Co. must be made in advance of scheduled sessions unless otherwise agreed.
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Payment Methods
We accept the following payment methods:
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Credit Card
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PayPal
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Direct Deposit
For detailed payment instructions and further information on making a payment, please visit our website.
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Cancellation Policy
We understand that sometimes life happens, and plans change. If you need to reschedule or cancel a coaching session, please provide at least 24 hours’ notice.
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Cancellations made with less than 24 hours' notice may result in the session being forfeited without refund, unless otherwise agreed.
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Rescheduling of sessions is subject to availability and must be done within a reasonable timeframe.
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Contact Information
If you have any questions or concerns regarding payments or payment methods, please contact us at connect@peakpotentialcoachingco.com.au.
Refund Policy
At Peak Potential Coaching Co., we are committed to ensuring compliance with the Australian Consumer Law (ACL) and strive to provide a fair and transparent refund policy. If you are not entirely satisfied with your coaching experience, our refund policy is outlined below:
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Refund Eligibility
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Under the Australian Consumer Law, you are entitled to a refund if the coaching services provided do not meet consumer guarantees, including services that are not of acceptable quality, do not match the description provided, or are not fit for purpose.
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Refunds may be requested within 14 days from the date of purchase or the commencement of coaching sessions, whichever comes first.
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To be eligible for a refund, clients must provide a valid reason for their dissatisfaction with the coaching services.
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Refund Process
To request a refund, clients must contact Peak Potential Coaching Co. via connect@peakpotentialcoachingco.com.au and provide details of their refund request, including the reason for dissatisfaction.
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All refund requests will be reviewed promptly and fairly by our management team in accordance with consumer guarantees under the Australian Consumer Law.
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If a refund is approved under the consumer guarantees, the refund will be processed within 15 business days using the original payment method.
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Non-Refundable Items
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The following items/services are non-refundable:
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Coaching sessions that have already been conducted, provided they meet consumer guarantees.
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Any downloadable digital products or resources provided as part of the coaching package, unless they are faulty or do not meet consumer guarantees.
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Dispute Resolution
If a client disputes a charge related to coaching services, Peak Potential Coaching Co. encourages the client to contact us directly to resolve the issue promptly and fairly in accordance with the consumer guarantees under the Australian Consumer Law. -
Contact Us
If you have any questions or concerns about our Refund Policy or believe your consumer rights under the Australian Consumer Law have not been met, please contact us at connect@peakpotentialcoachingco.com.au.
Privacy Policy
At Peak Potential Coaching Co., we are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
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Collection of Personal Information
We collect personal information directly from you when you:
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Contact us via email, phone, or our website
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Participate in coaching sessions or consultations
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Make a payment for coaching services
The types of personal information we may collect include:
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Name
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Contact information (e.g., email address, phone number)
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Demographic information (e.g., age, gender)
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Payment information (if applicable)
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Information provided during coaching sessions or consultations
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Use of Personal Information
We use your personal information for the following purposes:
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Providing coaching services and support
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Communicating with you about your coaching sessions and related matters
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Processing payments for coaching services
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Personalising and improving our services
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Complying with legal and regulatory requirements
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Disclosure of Personal Information
We may disclose your personal information to:
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Third-party service providers who assist us in providing coaching services and support (e.g., payment processors, IT service providers)
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Legal or regulatory authorities as required by law
We will not disclose your personal information to third parties for marketing purposes without your consent.
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Data Security
We take reasonable measures to protect the security of your personal information and prevent unauthorised access, use, or disclosure. This includes implementing physical, technical, and administrative security measures to safeguard your personal information. -
Access and Correction
You may request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the contact information provided below. -
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your browsing experience on our website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. -
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates or changes. -
Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at connect@peakpotentialcoachingco.com.au.
Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the Peak Potential Coaching Co. website ("Website") and services ("Services"). By accessing or using our Website and Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website or use our Services.
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Services
Peak Potential Coaching Co. provides professional coaching services aimed at personal and professional development. Our services are offered on a one-on-one basis, in group settings, or through online platforms, based on client preferences and needs. -
Client Responsibilities
Clients agree to:
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Provide accurate and complete information relevant to the coaching process.
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Actively engage in the coaching process and commit to personal growth and development.
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Respect confidentiality and privacy guidelines as outlined by Peak Potential Coaching Co.
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Coaching Process
Coaching sessions are conducted by qualified coaches in accordance with industry standards and best practices. The coaching process may involve goal setting, action planning, and accountability measures to help clients achieve their objectives. -
Payment Terms
Payment for coaching services is due in advance of scheduled sessions unless otherwise agreed. Peak Potential Coaching Co. accepts payment through our website via credit card, PayPal, or direct deposit. Prices are subject to change without notice. -
Confidentiality
Peak Potential Coaching Co. is committed to maintaining the confidentiality of client information shared during coaching sessions. Information disclosed during sessions will not be shared with third parties without the client’s explicit consent, except as required by law. -
Intellectual Property
All content provided as part of the coaching services, including but not limited to materials, tools, and resources, is the intellectual property of Peak Potential Coaching Co. and may not be reproduced or distributed without prior written consent. -
Testimonials and Results Disclosure
Any testimonials or success stories featured on our Website or marketing materials reflect the personal experiences of individual clients. Results vary depending on each client’s unique circumstances, goals, and level of engagement in the coaching process. -
Limitation of Liability
Peak Potential Coaching Co. shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our Website or Services. -
Force Majeure
Peak Potential Coaching Co. shall not be held liable for any failure or delay in performing services due to circumstances beyond our control, including but not limited to acts of nature, government restrictions, pandemics, or technical issues beyond our reasonable control. -
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. -
Termination
Either party may terminate the coaching agreement at any time by providing written notice. In the event of termination, any unused coaching sessions will be refunded according to our refund policy, unless otherwise agreed. -
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. -
Changes to Terms and Conditions
We reserve the right to modify or replace these Terms at any time without notice. Any changes will be effective immediately upon posting on the Website. Continued use of the Website or Services after any such changes constitutes your acceptance of the updated Terms.
Contact Us
If you have any questions or concerns about these Terms, please contact us at connect@peakpotentialcoachingco.com.au.